Prestigious ISO certification for Quality Management awarded after rigorous auditing
Quality service is at the heart of what we do here at Ocean Clinic. Therefore, we are proud to announce that after a year of implementation and auditing our clinic has been certified by the International Standards Organisation (ISO).
Ocean Clinic Marbella is the only independent Plastic and Aesthetic Surgery Clinic on the Costa del Sol to achieve the (ISO) 9001:2008 certification for Quality Management Systems.
To attain this prestigious certification we had to demonstrate our commitment to eight quality management principals:
Principal 1. Customer Focus
Ocean Clinic endeavours to understand the needs of current and future customers by conducting research and customer satisfaction surveys and acting on the results. We align the objectives of our clinic with our customers’ needs and expectations.
Principal 2. Leadership
Ocean Clinic has a clear vision of the future, setting challenging goals for the continual improvement of our organisation. Employees have a shared set of ethics and values, and are inspired and encouraged by the leadership of the business.
Principal 3. Involvement of People
Employees understand the importance of their role in Ocean Clinic and are motivated and committed. Knowledge and experience is shared throughout the organisation and employees are supported to enhance their expertise.
Principal 4. Process Approach
Ocean Clinic works towards its objectives by applying clearly defined, well-managed processes, ensuring consistent and predictable results.
Principal 5. System Approach to Management
Customers and employees can have confidence in the effectiveness and efficiency of Ocean Clinic thanks to the management systems in place.
Principal 6. Continual Improvement
Continual improvement of Ocean Clinic’s overall performance is a permanent objective. The clinic has established goals to guide, and measures to track, this continual improvement.
Principal 7. Factual Approach to Decision Making
Ocean Clinic makes decisions using reliable data and information and takes action based on factual analysis, balanced with experience and intuition.
Principal 8. Mutually Beneficial Supplier Relationships
Ocean Clinic optimises its costs and resources by identifying and selecting key partners, pooling expertise and establishing joint development activities.
According to the ISO, the principals set out by the Quality Management standard form the basis for “operational excellence”.
Says Dr Kai Kaye, Medical Director at Ocean Clinic: “We are delighted to have achieved this certification. It follows rigorous assessment by the Standards Organisation and is testament to our ability to consistently meet and exceed our customers’ expectations.
“We are continually looking to improve our service and having effective processes and systems in place helps us to achieve this. We will continue to be audited and re-certified over the next three years.”